Our business objective is that ICM Solutions should help our customers to effectively compete in their businesses by being their “Partner of Choice” for software solutions and related services.

This requires a deep sense of commitment and high level of energy. With careful planning and close monitoring, we are able to help our customers get closer to achieving their goals. Our Project managers are those who do not fear change and who constantly tackle every customer’s pain with creative and effective solutions. By constantly motivating them and empowering them with the required support, they are able to do things smarter, faster, and better thus keep enhancing our value for money to our customers.

From the management perspective, I see our path to reach the goal lies in constantly managing three aspects in our engagements:

• Find out where we are – by actively seeking client feedback and analyzing our own performance metrics
• Figure out where we should be – set of achievable objectives based on where we are and enhancing our processes that would allow us to accomplish that
• Be there – by effectively communicating this to the entire team and by carefully measuring and monitoring constantly to ensure that we get to where we want to be.

Of course, this is not a single cycle process but an iterative process that constantly engages everyone in the company to relentlessly show improvements. It is my duty and responsibility as the CEO of ICM Solutions that the company’s objective is met where everyone – the clients, the employees, and the community – come out as winners.

So far, in our 20+ years of being in business, many clients have helped us to serve them better and the relationship has promoted us from a mere “client – vendor” relationship to one of “partnership”. This indicates that we are on the right path and we look forward to more such partnerships.

Thank you for your support.
Management